Frequently Asked Questions
Get quick answers to all your questions and concerns about Spleet and Spleet homes.
Welcome
At Spleet Africa, we offer access to premium residential solutions with options of daily, monthly, quarterly, and biannual subscription. Once you find a space you like, simply create a booking, and a few details about yourself. This request is then processed in a short time. No payment is taken until the booking is accepted. We will charge you the rent upfront plus a one-off booking fee. You will then receive a confirmation email with the details of your new space.
No, Spleet Africa does not own the spaces listed on its platform. Most of the spaces we have are owned by carefully vetted homeowners.
No, our spaces are not open for viewings.
To create an account click on the ‘Get Started’ button fill out the form with your name and email, create your password then click ‘Join’ to submit.
Finding Homes
You can find a variety of short stay and long stay spaces on our website - simply use the filters or search maps by typing in your desired location, duration and price range.
After booking a space you will receive an email within 48 hours with the status of the space you have indicated interest in.
Booking and Payments
To book a space, kindly click on get started on the home page, fill out the form and click on join. You can then proceed to book any space of your choice.
You will receive a booking approval email with the payment link within 48 hours of booking.
The minimum number of days for booking a daily space depends on the space you choose.
We have no hidden charges. The full price breakdown is available for each listed space.
The security deposit can also be called a caution fee. It is held to cover situations where there is structural damage or any case of default in the renewal of rolling living subscription. Security deposit is refunded to you 30 days after your exit date from our space (terms of service applies).
The booking fee is a one-time fee for our services. The fee varies according to the subscription type, which is either daily or monthly.
All payments are made online via secured payment gateways; Paystack, and Rave by Flutterwave.
In order to protect the privacy of our members, we do not disclose personal information. However, you may meet available housemates during the viewing process. Upon subscribing for the space you will be given their names.
At Spleet Africa, all our spaces are gender-neutral; this means both male and female can be housemates.
Yes. We do have a discount on our plans.
You can move in 24 hours after payment.
Yes you can. Log into your member account and change your subscription plan from your member dashboard.
If your subscription payment fails on the due date, you will be charged a daily rate for your space which will be deducted from your security deposit, until payment is made or your security deposit is completely depleted.
Your home may be maintained and cleaned by Spleet or by the homeowner. This will clearly be stated in the listing and in your welcome documents.
Your monthly subscription fee covers power consumption. However, you (and your housemates) will be charged extra power if you exhaust the monthly allotted power usage for your space.
After you pay you, we prepare for your move in. You will also get a welcome email from Spleet Africa with all the important and useful information about your space, as well as contact to the adjustment officer to aid your moving in.
Space Listing
Earn money from your space: Earn money from your space higher than the market rate.
Homeowners are allowed to sign up and publish their spaces on our platform free of charge.
Homeowners can list either a single space like a spare bedroom, or multiple spaces like multiple bedrooms in a home, or a whole apartment.
Click the “List My Space” button to get started.
When your space listing has been published, you will receive an email notification. We recommend that you check the listing is correct when you receive this notification.
Spleet Africa reviews your listing by running a check to ensure you:
Payment
We pay directly to your bank account within 72 hours of receiving payment for the space.
We accept all Nigerian bank accounts, you can add multiple accounts but only your preferred default bank will be used to receive the payout. You can also change your payment option at any time.
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Spleet's mission is building a future where everyone gets a fair chance at efficient and affordable living spaces.